On-Demand Courier Shipping & Delivery Policy
Jockey VC brings real physical store inventory to your doorstep across San Antonio. When you place an order, an independent local courier picks it up directly from the retail shelf and delivers it to you. Transparent pricing, flat $9.99 delivery, and same-day fulfillment during store hours.
Speed: Guaranteed delivery within 0–4 hours of payment for orders placed while the stocking store is open.
Orders remain open until the stocking store closes. Closed-store orders use the next opening-day delivery window shown before payment.
Transparent Pricing: Uniform $9.99 USD per delivery order.
Zero surge pricing, zero handling surcharges, and zero hidden checkout fees.
Service Radius: San Antonio ZIP codes beginning with 782.
Powered by Independent local courier partners.
1. On-Demand Local Courier Fulfillment Model
Jockey VC (Jockey Ventures) operates an on-demand physical retail inventory network. Instead of waiting days for warehouse parcel shipping, we fulfill directly from local store shelves:
- Instant Dispatch: When you place an order on https://delivery.jockeyvc.com, we immediately assign an independent local courier via Independent local courier partners.
- In-Store Concierge Purchase: Your courier drives to the local store, locates the exact item on the shelf, verifies condition, and purchases it at the store register on your behalf at the published shelf price.
- Direct Doorstep Delivery: Your courier drives straight from the store to your delivery address and drops off your order safely.
2. Shipping Rates, Handling Time & Delivery Windows
We believe in radical pricing transparency. No surprises, no dynamic surge fees. Delivery timelines depend on store hours and courier availability:
| Fulfillment Service | Delivery Fee | Handling Time | Transit Time | Guaranteed Delivery Window |
|---|---|---|---|---|
| Jockey VC Local Courier | $9.99 USD | 0 Days (Immediate) | 0–4 Hours | Within 0–4 hours during store hours |
| Scheduled Next-Day Delivery (for after-hours orders) | $9.99 USD | 0 Days | Next Opening Day (10am–12pm where store hours permit) | 10am–12pm (or within 4 hours of opening when the store opens later) |
3. Store Operating Hours & Order Cutoff Times
Because orders are fulfilled directly from brick-and-mortar retail locations, delivery availability aligns with store hours:
- Standard Courier Fulfillment Hours: Monday – Saturday: 10:00 AM – 8:00 PM CST, Sunday: 12:00 PM – 6:00 PM CST
- Daily Same-Day Order Cutoff: At the stocking store’s closing time
After-Hours Orders: Orders placed while a store is closed are scheduled for 10 AM–12 PM on its next opening day. Your exact dated window is shown before payment.
4. Delivery ZIP Code Eligibility
Our couriers deliver to San Antonio ZIP codes beginning with 782.
Enter your address at checkout. Delivery ZIP eligibility is checked before a payment session is created. Unsupported ZIP codes cannot proceed to payment.
5. Order Updates & Delivery Confirmation
Stay informed at every step of fulfillment:
- Order Confirmation: Instant email confirmation with order details and the local store being shopped.
- Shelf Verification: If an item is unexpectedly out of stock on the shelf, your order is immediately cancelled and 100% refunded. You are never charged for an unfulfilled item.
- Delivery Confirmation: You receive an email confirmation the moment your courier completes delivery.
- Delivery Instructions: Add gate codes, apartment numbers, or drop-off preferences at checkout for your courier.
6. When Something Goes Wrong
We stand behind every delivery with complete customer protection:
- Inaccessible Gate or Address: The courier or our support team will contact you directly by phone or email. If delivery cannot be completed, we coordinate a re-delivery at zero additional charge.
- Item Out of Stock on Shelf: If the physical store is out of stock, your order is cancelled immediately with a 100% full refund.
- Damaged or Incorrect Item: Report any damaged or incorrect delivery within 48 hours via our Contact page or email support@jockeyvc.com for an instant 100% full refund or free replacement.