30-Day Return & Refund Policy
Simple, hassle-free returns. Jockey VC offers a complete 30-day return policy with zero restocking fees and free prepaid mail-in return labels.
Window: 30 calendar days from delivery.
Take your time to inspect your items with complete peace of mind.
Free Returns: $0.00 (Free Returns) and $0.00 (No Restocking Fees).
Prepaid USPS / UPS labels provided at zero cost to you.
Refund Speed: Processed within 3 to 5 business days.
Credited directly to your original payment method.
1. Return & Refund Summary Matrix
Google Merchant Center requires full transparency regarding return terms. Below is our complete return specification:
| Return Window | 30 Calendar Days from delivery date |
|---|---|
| Return Methods | Free Prepaid Mail-In Return via USPS / UPS |
| Return Shipping Cost | $0.00 (Free Return Shipping) — Prepaid label provided by Jockey VC |
| Restocking Fees | $0.00 (Zero Restocking Fees) |
| Item Condition | New, unused condition with original packaging, tags, accessories, and documentation intact |
| Refund Processing Time | 3 to 5 business days following item receipt/inspection |
| Refund Method | Original method of payment (Apple Pay, Google Pay, Visa, Mastercard, Amex, Discover) |
| Damaged / Defective Items | 100% full refund or free courier replacement when reported within 48 hours |
2. Step-by-Step Return Instructions
Returns are fast, free, and handled by mail with a prepaid postage label:
Ship the item back using a free prepaid postage label:
- Email support@jockeyvc.com or submit a request via our Contact page with your Order ID.
- Receive an instant prepaid USPS or UPS return shipping label via email.
- Pack the item securely in its original packaging and attach the label.
- Drop off the package at any USPS post office or UPS drop-off location.
Note: Physical retail stores cannot accept returns for Jockey Delivery orders. All returns are processed seamlessly through our prepaid mail-in hub.
3. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or differs from what you ordered:
- Immediate Reporting: Notify customer support within 48 hours of delivery by emailing support@jockeyvc.com with a photo of the item and packaging.
- Resolution Choice: We issue an immediate 100% full refund (including item price, sales tax, and the courier fee) or arrange a free replacement delivery if still on a local shelf.
- No Return Required: In most damage cases, you do not need to ship the broken item back.
4. Refund Processing Timelines
Once your returned item is received at our returns processing center:
- We send an email notification confirming inspection and refund approval within 24 to 48 hours.
- Refunds are submitted directly to your original payment method (Apple Pay, Google Pay, Visa, Mastercard, American Express).
- Funds appear on your bank or credit card statement within 3 to 5 business days.
5. Order Cancellations
Because local couriers are dispatched promptly upon order confirmation:
- Pre-Shopping Cancellation: If you cancel before the courier checks out at the store register, you receive an immediate 100% full refund.
- In-Transit Cancellation: If the courier has already purchased the item and is en route, you may initiate a standard 30-day return upon delivery or decline delivery at your door for a full refund of the item price.